This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from MedSupplies.com (the “Site”). All products sold on this Site are designated Research Use Only (RUO). By using this Site, you also agree to our Shipping & Returns policy and the Terms and Disclaimers presented upon entry.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or cryptocurrency wallet details), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Disclaimer Acceptance Information (described below) collectively.
When you acknowledge our Research Use Disclaimer upon entering the Site, we collect and store the following data as part of a legally required audit trail:
This information is collected to maintain a verifiable record of informed consent and to comply with applicable regulations governing the sale of research-use-only materials. Disclaimer acceptance records are retained indefinitely and are not subject to deletion requests.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our visitors browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Text Marketing and notifications. By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages should not exceed a few messages per month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
We use the following types of cookies on the Site:
disclaimer_accepted is set on your device. This cookie contains a unique identifier linked to your acceptance record and expires after one year. It is HttpOnly and Secure, meaning it cannot be read by JavaScript and is only transmitted over encrypted connections. This cookie prevents the disclaimer from reappearing on each visit.We share your Personal Information with third parties to help us operate the Site and fulfill orders, as described above. These third parties include:
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
European residents (GDPR): If you are a resident of the European Economic Area, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. We process your information to fulfill contracts we have with you (for example, if you place an order) or to pursue our legitimate business interests as described above. Please note that your information will be transferred outside of Europe, including to the United States.
California residents (CCPA): If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it. You also have the right to request deletion of your personal information, subject to certain exceptions. We do not sell your personal information. To exercise these rights, contact us using the information below.
Note: Disclaimer acceptance records are maintained as part of our legal compliance obligations and are exempt from deletion requests under both GDPR (Article 6(1)(c) — legal obligation) and CCPA (statutory record-keeping exception).
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Disclaimer acceptance records are retained indefinitely as part of our regulatory compliance obligations and cannot be deleted upon request.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date.
The Site is intended for use by individuals who are at least twenty-one (21) years of age. By using the Site, you confirm that you meet this requirement.
For more information about our privacy practices, if you have questions, or if you would like to exercise any of the rights described above, please contact us by e-mail at [email protected] or by phone at 1-800-706-4184.